'Local' is the answer -- but which 'local'?
Newspaper companies are realizing that local information is the heart of the franchise -- but which local information? The answer has to begin with a different set of questions.
It’s becoming a truism these days that “local” is the core value proposition for newspapers.
The reasoning goes like this: With tons of national and international news and other non-local content available free online, “local” is the one thing a local newspaper can do better than anyone else.
Which is true – but newspaper circulation keeps dropping, so apparently we’re not doing it well enough. Either we aren’t doing enough “local” or we’re not doing the right “local,” because more and more people are getting along fine without it.
So the multi-billion-dollar question for the newspaper industry seems to be, “What’s the right local content?”
But when you apply a “Newspaper Next” perspective to this challenge, you don’t start with the content – you start with the individual. You ask real people, “What are you trying to get done in your life? Which of those 'jobs' are important to you? Frequent? Frustrating?”
What’s exciting for newspaper companies is that most of the jobs people want or need to do in their lives require information, much of it local. If that’s our franchise, the opportunities are huge.
What’s disturbing for newspaper companies is that they’re currently gathering or supplying very little of that information. They do news, but local information is a lot more than that. It’s a huge opportunity space, but it’s largely untapped by newspapers or any competitor.
Just think about it: How often do you wish you knew where to buy something locally? What contractor, plumber, doctor, lawyer or mechanic you could trust? What you or your family could do on the weekend for fun? How to help with your daughter’s algebra assignment? What’s the best pizza joint, Thai restaurant, dry cleaner, etc.? Where the cool parties are? (Yes, much of this is age-dependent.) What’s a good elder care or child care solution? Whether there’s a traffic jam right now on the expressway home?
Turns out there’s a nearly infinite amount of valuable local information out there. Much of it is available for the asking. A lot of it is in the heads of ordinary people, derived from their own local experience and knowledge.
Via the Internet, it’s now possible to give people access to that information. But someone has to gather it and put it in usable form.
Years ago, I read that a company was sending teams of people around the United States to measure the exact latitude and longitude of road intersections. These data, it said, were critical for a new business opportunity – commercial GPS devices.
How interesting, I thought – the “information” had lain there for generations, and nobody considered it worth collecting. But once a technology arrived that could make it accessible and useful to millions of people, it suddenly became valuable. Now it has become a multi-billion-dollar business.
Similarly, every community is chock full of countless kinds of information, just waiting for someone to make it accessible. And the technology to make it accessible is now there, thanks to the Internet and its search, database, mapping, comparison, discussion/community and sorting functions.
As a result, local information WILL be unlocked and made accessible – the only questions are when and by whom? Google, Yahoo and other national players know it’s there, and they want to be the providers. But newspaper companies are in the best position to win the race, having more local resources, knowledge and information skills than any other competitor.
If we’re serious about building our franchises on local information, the opportunities are huge. But we have to start by defining “local information” the way the public does – and there isn’t a minute to waste.


Comments
Local Celebrity
Local information is not simply the key to unlocking the revenue potential of the newspaper industry in 2010. Local information has been redefined and that is the real challenge for newspapers. They have become such behomouths since the mid eighties that they really have no idea what is local and what is just a prop. In the yellow pages business there is a technique called scoping, whereby the boundaries that a book covers are determined by the shopping patterns and the average work distances of cetain population. I think this is really helpful. Obivously people have so much info at their disposal that it doesn't make much sense to sell it to them unless the information that you have is very very specialized.
Posted by: Donna Bulford | June 5, 2006 07:14 PM
I read about this report through my online headline service. I have cancelled my local papers because they repeat much of what I find online faster, and don't give me the local information I need. There are things like local election polling locations, dates which need better publicity, spotlighting local businesses, school calendars, household services and guidelines, etc. that would be much more valuable and keep me subscribed. I spend too much time on the phone tracking this information down because no paper is supplying it in full. If they are going to re-hash national news or only tell me about the bad things that happen (murders sometimes make it in the local paper), then I don't need to put my money there.
Posted by: Paula Popper | September 28, 2006 04:54 AM
The big N2 Newspaper Next report looks like a great start for newspapers to regain growth.
The report is well-thought and helpful. It may not focus in on the specific circumstances of some specialty newspapers, like the Financial Times or Wall Street Journal, but it serves as a starting point for general interest dailies.
The report uses a framework to help managers identify and target new growth opportunities based on the disruption theories of Innosight founder Harvard Prof. Clayton Christensen.
To disrupt themselves, newspapers need to zero in on the attributes that readers and advertisers value and pay for. And they need to cease working on the attributes that readers and advertisers no longer value.
Managers who want to test whether their new business ideas are disruptive, may want to use our Disruption ScoreCard.
And if disruption is of interest, but a 92-page report is not, take a look at our CEO's Guide to Creating New Growth, which serves as a brief intro to the subject.
both tools are available free at:
www.OnDisruption.com
More on the decline of mainstream media at:
http://www.ondisruption.com/my_weblog/media_meltdown/index.html
Posted by: Michael Urlocker | October 4, 2006 08:07 PM